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How ovodewa login Protects Your Personal Data

Your personal data — from your account registration details to every deposit you make via DANA, OVO, GoPay, or QRIS — is handled under a clear, documented privacy…

Data encryption on every account sessionDANA, OVO, GoPay, QRIS transaction records securedNo third-party data salesRetention period disclosed per data categoryRight to access and delete your data
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ovodewa login How ovodewa login Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team When You Need Answers

If you have a question about how your data is stored, want a copy of everything we hold on your account, or need to request a correction, our privacy support team is available every day from 07:00 to 23:00 WIB — including for you in Bandung and across every other region we serve in Indonesia. Requests submitted via live chat are acknowledged within two hours; email requests receive a formal response within three business days.

Team online

Live Chat

Available daily 07:00–23:00 WIB. Use the chat icon inside your account dashboard to raise a data-access or deletion request; our privacy agents respond within two hours during operating hours.

Email Support

Send your privacy inquiry to our dedicated support address. Include your registered phone number or DANA/OVO account for identity verification. Formal written responses arrive within three business days.

Account Settings Panel

Many data preferences — cookie consent, marketing communications, and session history — can be reviewed and updated directly inside your account settings without contacting support at all.

HOW WE HANDLE DATA

Six Ways We Keep Your Privacy Intact

Our privacy practices cover the full lifecycle of your data — from the moment you register an account through every deposit routed via OVO or QRIS, to the day you request deletion.

End-to-End Encryption

All data transmitted between your device and our servers — including GoPay and DANA transaction details — is encrypted using TLS 1.3. This applies to both the mobile browser session and the desktop account dashboard.

Cookie Consent Control

We display a cookie consent banner on your first session. You may accept all cookies, accept only functional cookies, or decline non-essential tracking. Your choice is saved to your account profile and respected on every subsequent login.

Data Access Requests

You may request a full export of the personal data we hold on your account at any time. We compile and deliver the export as a structured file within five business days of verifying your identity via your registered OVO or DANA number.

Account Deletion and Retention

If you close your account, we delete active profile data within 30 days. Financial transaction records are retained for five years as required — this retention period depends on local law and cannot be shortened on request.

Third-Party Processor Limits

We share data with payment processors (QRIS gateway, OVO API, GoPay settlement layer) strictly to complete your transactions. These processors operate under data agreements that prohibit them from using your information for any other purpose.

Security Incident Notification

In the event of a data breach that may affect your account, we will notify you by email within 72 hours of confirming the incident. The notification will specify what data was involved and what steps we have already taken to contain the breach.

Common Questions About Your Data at ovodewa login

These are the questions our privacy team receives most often. Each answer reflects our actual policy as it stands today — if anything changes, we update this page and notify you by email within 14 days of the change taking effect.

We collect your full name, email address, phone number, and the payment identifier you use — whether that is your DANA wallet, OVO number, GoPay email, or QRIS scan reference. We also log your device type and IP address for security verification.

Your DANA and OVO transaction data is shared only with the respective payment processor APIs to complete your deposit or withdrawal. No marketing partner, advertiser, or data broker receives this information under any circumstance.

Active profile data is kept for as long as your account remains open. After closure, active data is deleted within 30 days. Financial transaction records — deposits via GoPay, QRIS, DANA, OVO — are retained for five years, as this depends on local law.

Yes. Contact our privacy team via live chat (07:00–23:00 WIB) or email with your registered phone number. We verify your identity and deliver a structured data export file within five business days of confirming who you are.

Minor details like your email address can be updated directly in the Account Settings panel. Changes to payment identifiers — such as switching your linked OVO number — require identity verification through our live chat support team during operating hours.

We delete your active profile data within 30 days of account closure. Transaction history is retained for five years in line with obligations that depend on local law, after which it is permanently purged from our systems.

We send an email notification to your registered address within 14 days before any material policy change takes effect. The updated policy date is also displayed at the top of this page so you can track revisions whenever you return.

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